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MAA Resident Resources
MAA Takes Pride in Supporting Residents
MAA is committed to delivering superior service and value for our residents. Since the onset of the COVID-19 pandemic, MAA has supported our impacted residents in need of assistance by:
In addition to rent assistance and resources, MAA:
Throughout the pandemic, we are especially proud to have continued our support and care of our special MAA guests - the families in our Open Arms program. During 2020, through the Open Arms Foundation, we provided 16,234 nights of furnished housing at no charge to 123 families receiving long-term critical medical care treatment away from home.
Our ability to assist those who depend on us and meet our obligations relies on continued rent payments. We are thankful for our residents who make our business possible and to our associates whose resilience and positivity create a Brighter View at MAA even in the most challenging of times.
What To Do If You Are Suffering A Financial Hardship Due To COVID-19
If you are suffering financial hardship due to lost wages or compensation because of the COVID-19 pandemic, we will make options available to meet your payment obligations under the terms of your lease agreement. Even though there are limits on evictions, you are still obligated to pay your rent and honor your lease. Please reach out to the Leasing Office for information on options that may be available to you.
If you are not facing financial hardship related to COVID-19, thank you for continuing to make the payments required by your lease. We rely on your payments to meet our commitment to help those financially impacted by the pandemic and allow our dedicated associates to continue to deliver exceptional service during these trying times to all residents, both those who have been financially impacted and those who have been fortunate to avoid losing their job or compensation.
Your rent payments allow us to pay things like property taxes, which support the community through financing for schools, teachers, emergency services and other important local needs, and help with ongoing maintenance costs for the property such as utilities and insurance. We also rely on your rent payments to invest in the property for roof and HVAC replacement and other important repairs to ensure quality housing and pay our mortgage and other debt costs.
Our leasing offices are open. If you are a vulnerable individual we will wear face coverings when interacting with you in person, and you are always welcome to contact us via phone, email or our resident portal.
You will notice that we have taken a number of steps to protect your health and well-being and that of our associates while in the office. In accordance with CDC guidance, we are requiring any of our associates, residents and visitors who are not fully vaccinated to wear masks in the leasing office and public spaces at our communities. We will also continue to provide hand sanitizer dispensers at the front door.
If you are unvaccinated, please continue to follow the published CDC Guidance for social distancing for unvaccinated individuals. Updated guidance for those who have been fully vaccinated can be found here. We appreciate your understanding and following our guidelines to promote safe interactions between you and our associates.
We encourage you to follow the CDC Guidelines on health and hygiene. In particular, wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based sanitizer that is at least 60% alcohol. Avoid close contact with sick people. Avoid touching your eyes, nose and mouth. Stay home if you are sick. Avoid shaking hands and cover your mouth and nose when you cough or sneeze. Practice social distancing in accordance with CDC guidelines.
Be considerate of others
Do not risk getting your friends and neighbors sick. While in common areas, if you are not fully vaccinated, please practice appropriate social distancing by keeping at least 6 feet between yourself and others and wear a cloth face mask to help prevent the spread of droplets when you sneeze, cough or speak. You can find information from the CDC on making cloth face masks at www.cdc.gov. If you or a member of your household is experiencing symptoms of illness, please do not enter common areas.
Use the resident portal
We have a robust resident portal through which you can enter maintenance requests, pay rent, and renew your lease. Using the resident portal is a very convenient way to communicate and transact business with MAA, and we highly recommend that you login to the resident portal to enter maintenance requests as well as pay your rent to avoid the need to bring a check by the office. You can access the portal at www.myMAA.com.
For the most up-to-date information on COVID-19, please visit the CDC Website.
Contact us any time
Your property team is available to help, please reach out to your team by email, phone or the resident portal at www.myMAA.com.
Health & Well-Being Support
Below are some helpful websites for health and well-being:
Federal Level Financial Support
National Financial Resources for Residents
By dialing 211 from any phone or visiting 211.org, you can search by zip code to access a hotline that connects you to emergency rent and utilities assistance, food assistance, relief for “gig economy” workers and contractors, mental health and other supportive services. All calls are confidential, can be made anonymously and callers can request translations services for 180 languages.https://www.211.org/
Searchable database of support services by zip code, city or state. They also offer counselors available via phone (in English and Spanish) to help people connect with local services—844-458-4673.https://www.salvationarmyusa.org/usn/covid19/
Reliable source of financial support for housing and more. Residents can identify their local chapter to learn more.https://www.catholiccharitiesusa.org/find-help/
If you are eligible for unemployment benefits, this site with help you learn how to apply for them as welfare or temporary assistance and other programs and services.https://www.usa.gov/unemployment
Organization dedicated to helping responsible residents stay in their apartments during an unexpected financial emergency. You can apply for support, but managers can refer residents for financial aid.https://residentrelieffoundation.org/our-programs/
A directory of rental assistance agencies and organizations that can help residents pay their rent.https://www.rentassistance.us/
This resource will help residents find out what services they might be able to access locally, such as emergency payment assistance for rent or utilities.https://communityactionpartnership.com/find-a-cap/
Residents can learn about government programs to help pay for home energy bills and other expenses.https://www.usa.gov/help-with-bills
Database of national and state grant funds available to help with a wide variety of situations, including special grants for occupations (e.g., nurses, bartenders, hospitality workers, freelancers, first responders) as well as needs (e.g., pet care expenses).https://grantspace.org/resources/knowledge-base/covid-19-emergency-financial-resources/
State/Local Financial Resources
Many states and cities have created rental assistance programs. Check with your property manager to see if they are aware of programs operating in your area. They may also be able to provide you with information on other charitable organization that can help with food, child care, healthcare expenses and more.
Disclaimer: All of the assistance resources shared on our website have been provided by the organization that developed them. The programs, websites and documents have not been reviewed by MAA for eligibility or compliance with applicable laws or guidelines. The posting of these links on MAA’s website is not intended as an endorsement of the programs or resources by MAA, and MAA makes no representations as to whether any of these resources have funds available for distribution.
This database from the National Low Income Housing Coalition offers some information on state and local programs.
The U.S. Department of the Treasury’s Emergency Rental Assistance Program website offers rental assistance resources for city, county and state levels.
The Consumer Financial Protection Bureau provides a searchable database of the renter assistance programs funded by federal funds.
As a society, we must be stronger together than we are apart. If you are able, please consider reaching out to local charities to find ways to help spread stories of hope and encouragement as we emerge from the COVID-19 pandemic. Other opportunities to give back include:
Note: The materials and information referenced are provided for general and informational purposes only. They are not offered as, and do not constitute, legal advice or legal opinions.➤